SERVICES
Running a successful club can feel difficult even on the best days.
But, having the right strategies in place can make the process much easier. A clear plan will provide you a roadmap to success. You deserve to have a clear vision and strategy so you can feel confident in your role and your club’s improvement.
Membership Development
CSI has developed cutting edge membership development programs that have successfully driven our clients’ dues line through net membership growth. All clubs are unique and CSI 60 years of membership development success across the country shows that our customized membership development plans generate the dues income level that will sustain the Club over the long-term. CSI’s proven methods of building successful membership development plans that state a specific objective, identify membership prospects within the target market, and provide the team the tools necessary to enroll the number of net new members to achieve the Clubs desired results.
Club Operating Assessments
CSI’s 3-Day Strategic Assessment provides ownership with a detailed review of each department in the Club. The final Assessment provides ownership, the Board, and the management team with detailed recommendations on revenue growth initiatives, costs efficiencies, management and governance structure, strategic planning, and training methods to improve the member experience. CSI’s Club Assessments are unmatched in the Club industry as we not only identify opportunities in each area of the Club, but also providing specific solutions to each of those opportunities.
Strategic Planning
Creating a strategic plan that is a “living” document is the key to any Club’s future. CSI’s 6-step Strategic Planning Process has provided our clients clear strategy for the future that future Boards/Owners can revise but only in concert with the vision and mission established during the Strategic Planning Process. Our process is a collaborative effort between the Board, Committees, Club Members and Staff that produces a clear path forward.
Executive Search for Key Personnel
For over 60 combined years of hiring experience, CSI has identified and placed over 300 key personnel positions that include General Managers, Food & Beverage Directors, Controllers, Head Golf Professionals, Head Tennis Professionals, Membership Directors and Golf Course Superintendents. CSI has a 99% track record of identifying the right candidate for our clients that bring the education, experience and chemistry necessary to take our client clubs to the next level.
Governance Review
Having clear governance documents are the basis for a well-run Club operation. CSI’s team of experts will conduct a detailed review of your Club documents and provide specific recommendations that will protect the Club, assist in setting a future strategic plan, and ensure that the Club stays on sound footing regarding lines of authority, identifies a clear strategic planning process, and protects the Club, it’s members and staff for the future.
Real Estate Development ("Re-purposing Your Club") and Marketing
As many Clubs struggle to survive, CSI has developed creative “re-purposing” plans to maximize land and create a master plan that will deliver a more amenity rich Club not just for the avid golfer, but the entire family.
Implementation of Standard Operating Procedures (THE CSI WAY)
CSI’s’ custom Standard Operating Procedures ensure the operation operates as efficiently as possible without compromising the member and guest experience. Consistent golf course, fitness, tennis and pool conditions, outstanding service on each visit and consistent beverage quality is what separates a good club from a great club.
Interim Management
CSI can provide interim management to ensure your Club moves forward while a search for permanent key positions is completed. CSI’s interim team has significant Club experience in the areas of membership development, food and beverage, golf operations, finance and accounting, and all other Club amenities.